Pool at Andaz Bali
Pool experience is mixed: guests praise the variety, design, and layout for families and relaxation seekers, but persistent complaints about cold water temperature and limited pool size present significant drawbacks.
A clear temporal shift detected: early summer reviews (May–June 2026) predominantly positive or neutral about pool aesthetics; late summer reviews (July–August 2026) dominated by specific complaints about cold water temperature, suggesting either a seasonal temperature issue or maintenance problem emerging during peak season.
What the reviews tell us
Multiple pools accommodate different guest preferences—themed pools, quiet shaded areas, and facilities designed for both families and adult relaxation seekers
Cold water temperature is a persistent complaint in recent reviews (summer 2026), with guests unable to swim comfortably for extended periods
Main pool reported as small and lacking visual appeal, with water quality management concerns raised relative to hotel price point
Design elements praised including a beautiful themed pool and all-day shaded quiet pool, contributing to positive ambiance
Heating and thermal management appear inadequate for tropical resort standards, affecting core usability despite aesthetic qualities
The Andaz Bali pool experience generates sharply divided feedback centered on two primary tensions: design and ambiance versus water temperature management. Positive reviewers celebrate multiple pools catering to different guest needs—a beautiful themed pool, a quiet shaded option for relaxation, and facilities suitable for families and children. However, a consistent thread of complaints from summer 2026 reviewers (particularly from the UAE and Netherlands) raises concerns about insufficient water heating. Multiple guests report the water was too cold for comfortable swimming, with one reviewer unable to swim for more than 5 minutes and another questioning why pools are not heated to at least 30°C. A Korean reviewer noted the pool is smaller than expected for a hotel of this caliber, combined with water quality management concerns. The gap between vague praise ("exceptional," "fantastic") and specific complaints about temperature and size suggests guests arriving with expectations shaped by the resort's apparent luxury positioning may find the practical pool experience underwhelming, while those with flexible expectations appreciate the thoughtful pool layout and design.
Design Excellence vs. Temperature Management Failure
Strong contradiction between aesthetic/design praise and functional complaints. Some reviewers find pools "exceptional" and "fantastic" (claims 359452, 358521, 361309), praising variety and layout. Simultaneously, UAE and European reviewers report water too cold to swim in comfortably (claims 352686, 352681, 354612), with multiple corroborating complaints from the same reviewer party and others. The issue is not subjective preference but apparent heating system inadequacy—one reviewer specifically questions why pools lack sufficient heating for a luxury resort, and another notes corroboration from other guests. The small main pool criticism (claim 355414, 361853) contradicts the "variety and choice" narrative, suggesting the themed/quiet pools may be genuinely good but the primary pool falls short.
The evidence
Both sides shown — including dissenting reviewsWe could not swim for more than 5 minutes as the temperature was too cold
Everything from the room, gardens, pools, restaurants and beachfront is exceptional
Every finding cited to its source · How we decode →