Food & drink prices at Purana Boutique Resort
Severe value delivery issues: guests report unexpected additional charges and beverage restrictions despite all-inclusive bookings, with staff pressuring modifications to confirmed orders.
Both claims from mid-2026 (May and July), indicating recent and ongoing issues rather than isolated past incidents.
What the reviews tell us
Full-board guests required to argue for included beverages with each meal, indicating all-inclusive terms not honored consistently
Staff demanded additional payment for breakfast items after order confirmation, pressuring guests to reduce selections or pay extra
Evidence of bait-and-switch practices undermining the stated value of all-inclusive and full-board packages
Evidence of significant problems with how the resort handles food and beverage charges and all-inclusive terms. A UK guest on a full-board package reported having to argue for drinks with each meal, suggesting beverages were not being honored as promised. More troublingly, staff contacted a guest by phone asking for additional payment after breakfast items had already been selected and confirmed, pressuring the guest to reduce their order or pay extra—a practice that directly contradicts transparent pricing and undermines the value proposition of the booking. These are not minor service complaints but represent potential breaches of the agreed package terms.
The evidence
Representative quotes from 2 supporting reviewsWe got a full board and had to argue for a drink with each meal
Later, we received phone calls to our room saying that we had selected too many items and that we would need to make an extra payment, unless we reduced our order
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