Pool at The Crystal Luxury Bay Resort Nusa Dua - Bali
The pool experience is generally positive with widespread praise for aesthetics and size, but accessibility and operational issues with the rooftop pool create frustration for some guests.
Recent reviews from late June 2026 are mostly positive (claiming rooftop pool was great and describing pools as attractive), while undated and earlier reviews include both positive generalisations and specific operational complaints (closure and lighting issues). The most recent specific positive claim (June 20, 2026) contradicts the accessibility complaint from May 31, 2026, suggesting potential seasonal or operational changes within a short timeframe.
What the reviews tell us
Multiple reviewers praise the pool's visual appeal and size; described as gorgeous, wide, and overall awesome.
Rooftop pool generates conflicting reports: one guest found it great, while another reports it is not accessible.
Rooftop sky pool closure and lack of lighting during operational hours reported by at least one guest, suggesting operational or maintenance issues.
Downstairs pool separately noted as satisfactory, indicating multiple pool areas exist.
Limited detailed information on water temperature, safety amenities, specific design features, or consistent access hours.
The Crystal Luxury Bay Resort's pools receive mixed feedback overall. Most reviewers express satisfaction with the pool experience, praising the rooftop pool's appeal and the overall aesthetic quality of the facilities. The pools are described as spacious and visually attractive. However, a meaningful contradiction emerges around the rooftop pool's accessibility and operations: while one recent reviewer found it great, another reported it is not accessible, and a third noted that the rooftop sky pool was closed with inadequate lighting before operation hours ended. This suggests operational inconsistency or a potential accessibility gap that may affect guest experience. The downstairs pool is separately noted as satisfactory. Evidence is moderately distributed but lacks depth on critical aspects like water temperature, safety features, specific design details, and access hours.
Rooftop pool accessibility and operational consistency unclear
One recent reviewer (June 2026) reported the rooftop pool was great, but another reviewer from May 2026 stated the rooftop pool is not accessible. Additionally, an undated review notes that the rooftop sky pool was closed and had no lighting before operation hours ended, raising questions about whether the pool has persistent access issues or whether closure/lighting problems are intermittent operational failures. The contradiction may reflect timing differences or inconsistent management of the facility.
The evidence
Both sides shown — including dissenting reviewsEvery finding cited to its source · How we decode →