Quiet rooms at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali
Soundproofing is inadequate; guests report clearly audible noise from adjacent rooms, upper floors, and plumbing systems affecting sleep quality and comfort.
Both claims are recent (September 2025 and May 2026), suggesting soundproofing issues persist in the current operational period with no indication of recent improvement.
What the reviews tell us
Audible noise transmission from adjacent rooms, including door and balcony door sounds, clearly heard within guest rooms (Claim 159484)
Footsteps and movement noise from upper floors transmits clearly to lower-floor rooms (Claim 159484)
Plumbing and water-use noise from upper floors (4th floor) creates noticeable disturbance in guest rooms (Claim 304892)
The Laguna exhibits significant sound insulation deficiencies across multiple boundaries. A Chinese reviewer from May 2026 reported that sounds from adjacent room doors, balcony doors, and upper-floor footsteps transmit clearly into guest rooms. A separate reviewer noted in September 2025 that water usage from 4th-floor guests created noticeable disturbance in their own room. These specific complaints span both lateral (adjacent room) and vertical (floor-to-floor) sound transmission, as well as mechanical noise from plumbing systems, indicating systemic rather than isolated insulation failures. Evidence is limited to two claims with different temporal points, and one reviewer's country of origin is not recorded, which constrains confidence in regional patterns.
The evidence
Representative quotes from 2 supporting reviews房間隔音不佳，旁邊房間的開關入户門、陽台門的聲音非常清晰，樓上住户走路的振動和聲音都可以清晰的傳達過來
Whenever guests on the 4th floor used water, it became very noisy in our room
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