Pool at LUX* Grand Baie
The pool facilities at LUX* Grand Baie are widely praised for their design, views, and quality, with multiple pools including a striking rooftop infinity pool. However, water temperature control issues reported by recent guests suggest operational inconsistencies.
Recent reviews from May–July 2026 show a clear pattern: June–July reviews (most recent) are uniformly positive about pool design and features, while May 2026 reviews specifically document temperature control issues. This suggests either the issue is a persistent operational challenge or may have been remedied by mid-June.
What the reviews tell us
Multiple pools with impressive design: three ground-level pools in a tropical garden plus a rooftop infinity pool with far-reaching views and comfortable seating.
Water wellness facilities including sauna, steam room, and walk-through water showers with varying temperatures were memorable and highly valued by guests.
Pools consistently described as beautiful, gorgeous, and five-star quality by recent visitors.
Water temperature required multiple calls to adjust despite guest requests, suggesting inconsistent temperature maintenance.
No jacuzzi facility available at the hotel.
LUX* Grand Baie offers multiple well-designed pool facilities that consistently impress guests. The hotel features three ground-level pools within a large tropical garden setting, plus a rooftop infinity pool with spectacular views and comfortable seating, all of which reviewers describe as beautiful, gorgeous, and five-star quality. The property also includes water wellness features such as a sauna, steam room, and walk-through water showers with varying temperatures that guests found memorable and worth repeating. However, recent reviews from May 2026 reveal a notable operational issue: water temperature control required multiple staff calls to adjust, suggesting the pools were not maintained at ideal temperatures without guest intervention. One reviewer also noted the absence of a jacuzzi at the property. Overall, the physical design and features of the pools are strong, but temperature management appears to be an inconsistent point of service delivery.
Pool design vs. operational execution
Guests unanimously praise the physical design, aesthetics, and variety of the pool facilities (infinity pool views, tropical garden setting, wellness features). However, a French reviewer from May 2026 contradicts the implied excellence by reporting that water temperature required multiple calls to correct, suggesting the operational side does not always match the quality of the physical infrastructure. The same reviewer noted the pool was good "when properly heated," implying it was not always properly maintained.
The evidence
Representative quotes from 10 supporting reviewsThe latter has an infinity pool with far reaching / spectacular views and plenty of very comfortable seating.
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