TUI BLUE The Passage exterior
Decoded resort profile

TUI BLUE The Passage

resortBaan Thong Po, Ban Tai
The decoded verdict
How we decode →

Decoded from 147 reviews across five sources: TUI BLUE The Passage earns a strong overall impression on Koh Samui, with the vast majority of recent guests expressing clear satisfaction — several extended their stays or stated intent to return, and one reviewer placed it among the island's best resorts. The spa and pool are the property's standout draws, with complimentary Thai massage treatments drawing near-universal praise and the large, warm-water pool consistently described as beautiful and well-suited for relaxed lounging. The beachfront setting is a genuine perk — direct access with no barriers — though prospective guests should know the sea itself is largely unsuitable for swimming due to extreme tidal fluctuations that can leave the shoreline virtually dry for extended periods each day; food and beverage pricing is a recurring complaint, with multiple guests describing on-site drinks and meals as priced at European levels despite a Thai setting.

147reviews decoded · 5 platforms5 needs not yet mentioned by guestsRecent momentum →

Ordered by how useful each finding is for deciding — confident positives first, then concerns.

Honeymoon

MixedLimited evidence · 2 mentions

Limited evidence suggests the hotel appeals to romantic travelers and honeymooners, but claims are vague and sparse—crucial details about noise, crowds, and adults-only policies are absent.

How problems get handled

PositiveLimited evidence · 1 mention

One review indicates housekeeping issues were resolved quickly through staff communication, though evidence is extremely limited and details are sparse.

Recent momentum

Improving on 3 of 4 platforms

Last 3 months vs all-time. Recency can reveal a hotel on the way up — or quietly slipping — that a lifetime average hides.

PlatformAll-timeLast 3 moShift
Agoda8.4/10
Booking.com8.6/108.9/10+0.3
Hotels.com8.8/109.0/10+0.2
Tripadvisor8.6/109.9/10+1.3
Trip.com8.8/108.7/10-0.1

Claim volume shows how much guest evidence sits behind each locked need — densest mentions featured first.

Pool space & loungers
11 mentions
Housekeeping
8 mentions
Value for money
6 mentions
Room condition
5 mentions
Property age
3 mentions
Ocean view
3 mentions
Named restaurants
2 mentions
Overall food quality
17 mentions
Overall room quality
15 mentions
See everything else we decoded for this hotel63
Room cleanliness
12 mentions
Relaxation & tranquility
12 mentions
Quietness & tranquility
11 mentions
Staff helpfulness & willingness
10 mentions
Breakfast variety & selection
9 mentions
Room size & space
9 mentions
Overall location quality
7 mentions
Off-site / town shuttle
7 mentions
Overall property beauty
6 mentions
Pool cleanliness & water quality
6 mentions
Room design & decor
6 mentions
Restaurant & dining service
6 mentions
Spa & massage pricing
6 mentions
General atmosphere / ambiance
6 mentions
Activity variety & availability
5 mentions
Property cleanliness & hygiene
5 mentions
Getting around & transport availability
5 mentions
Distance to town / city center
5 mentions
Sunset & sunrise views
5 mentions
Bed & sleep quality
5 mentions
Staff attentiveness & anticipation
5 mentions
Front desk / reception service
5 mentions
Service speed & responsiveness
5 mentions
Yoga & meditation classes
5 mentions
Grounds & gardens
4 mentions
Maintenance & upkeep
4 mentions
Facilities overall quality
4 mentions
Dinner quality
4 mentions
Water clarity & color
4 mentions
Shower & hot water performance
4 mentions
Named individual staff recognition
4 mentions
Staff professionalism & competence
4 mentions
Setting & natural surroundings
3 mentions
Views & scenery
3 mentions
Beach cleanliness & maintenance
3 mentions
Dining atmosphere & ambiance
3 mentions
Proximity to dining
3 mentions
Pool count & variety
3 mentions
Room comfort / relaxation
3 mentions
Minibar & in-room provisions
3 mentions
Concierge & guest services
3 mentions
Spa & wellness staff service
3 mentions
Compensation & goodwill adequacy
3 mentions
Crowding & spaciousness
3 mentions
Private beach / beach access
2 mentions
Classes & workshops
2 mentions
Evening entertainment & shows
2 mentions
À la carte / fine dining quality
2 mentions
Number & choice of dining venues
2 mentions
Location convenience & surroundings
2 mentions
Local transport availability (taxi/Grab)
2 mentions
Room assignment accuracy & changes
2 mentions
Room amenities
2 mentions
Bathroom condition & maintenance
2 mentions
Bathroom size
2 mentions
Room odor & air quality
2 mentions
In-room TV & entertainment
2 mentions
Room / villa type & category
2 mentions
View quality (general)
2 mentions
Bar experience
2 mentions
Staff culture & engagement
2 mentions
General expensiveness
2 mentions
Noise & quietness
2 mentions

We decode 231 traveller needs. 145don't have enough guest evidence at this hotel yet.

Germany21%
United Kingdom12%
United States6%
Australia5%
France5%
Switzerland4%
Netherlands4%
Poland3%
Austria3%
Canada3%
Thailand2%
United Arab Emirates2%
Czech Republic2%
India2%
Italy2%
Russia2%
Hungary2%
Israel2%
Spain1%
Belgium1%
Brazil1%
Bosnia and Herzegovina1%
Hamburg1%
Indonesia1%
Kazakhstan1%
Kuwait1%
Morocco1%
Norway1%
Oslo, Norway1%
Pakistan1%
Palestinian Territory1%
Saudi Arabia1%
Slovakia1%